Office Administration
Seamless day-to-day operations across a busy administrative function, from first enquiry to final file.
Office Administration · Process Improvement · Compliance
Administration, run with precision.
Harneet Randhawa — Administration Manager at Career Calling International, leading a team of 50 and the systems a busy organisation runs on. Office administration, process improvement and compliance, held to the standard set by a full suite of internationally recognised certifications.
Administration Manager — Career Calling International
ISO 9001:2015
ISO 45001:2018
ISO 27001:2013
ISO 19011:2018
Lean Six Sigma
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FoundationA suite of internationally recognised ISO management system certifications and Lean Six Sigma beneath every process decision
CraftOffice administration, administrative systems design and process optimisation, delivered with a proactive, solutions-focused approach
ReachEducation administration since 2004, from campus reception to leading a team of 50 at Career Calling International
OpsSystems to standards
Professional Summary
Administration as an operational asset.
Harneet Randhawa — Henna to the people she works with — is an accomplished Administration Manager at Career Calling International, renowned for her exceptional organisational skills and commitment to operational excellence.
She oversees office administration and the day-to-day operations beneath it, managing complex deadlines, streamlining processes and optimising workflows while fostering a culture of continuous improvement.
Drawing on a background as an early childhood education resource writer, she brings a distinct perspective to systems design — building administrative procedures that ultimately benefit both staff and learners.
In Practice
Where process becomes everyday order.
Core Expertise
The disciplines behind a well-run office.
The capabilities behind every system, record and deadline the organisation depends on.
Team Leadership
A team of 50 administrative staff led with guidance, training and regular performance review.
Administrative Systems Design
Systems and procedures developed and implemented to optimise workflow and resource allocation.
Process Optimisation
Complex deadlines managed, processes streamlined and continuous improvement made routine.
Document Control
A document management system spearheaded to improve accessibility and recordkeeping compliance.
Budget & Procurement
Budget management and procurement overseen with the same discipline applied to every other process.
Compliance & Risk
An unwavering commitment to compliance and quality, grounded in ISO management system standards.
ECEC Resource Development
Supervising the development of resource and training packages for Early Childhood Education and Care.
“A process is only finished when the person using it no longer has to think about it.The Randhawa approach
The Practice
From procedure to everyday practice
How a Randhawa system comes together.
Now
Administration Manager, Career Calling International
Leading a team of 50 and the administrative function a busy organisation depends on.
Listen
Start with the Work Itself
Every procedure begins with the staff and learners it has to serve, never with the paperwork.
Design
Build the System
Administrative systems and procedures developed to optimise workflow and resource allocation.
Record
Write It Down Clearly
Clear, concise documentation and a document management system that lifted accessibility and recordkeeping compliance.
Support
Hold the Executive Line
High-level support to senior management — scheduling, calendar management and confidential document handling.
Improve
Raise the Standard
Lean Six Sigma discipline and ISO-grounded auditing turned into a culture of continuous improvement.
Beyond the Desk
Standards, focus & foundation
StandardsA suite of internationally recognised ISO certifications, from quality management to information security
FocusA proactive, solutions-focused approach and meticulous attention to detail on every process and record
FoundationEducation administration since 2004, and a background writing early childhood education resources
Let's collaborate
Operations that hold
From administrative systems to compliance and continuous improvement — a steady operational hand behind the work.